Lesco Plumbing, Heating, and Cooling History
When he was 12 years old, Mike Marvon found a lawn tractor that somebody had thrown out. With typical ingenuity, he bought new parts, reconstituted the engine and turned that five-miles-per-hour tractor into a 45-mph go-kart.
“That thing was dangerous,” he said. “My friends and I used to play with it all the time. We’d take it out into the woods.”
It’s that kind of drive to make things better that has enabled Mike to build Lesco Plumbing, Heating and Cooling into a successful business that averages 4,000 service calls a year and is worthy of appearing on an HGTV show.
From a young age, Mike was tinkering with gadgets, taking them apart and putting them back together. He was always intrigued by how things operated. At the same time, he went out of his way to be useful to people. He lived in an apartment complex where his grandfather was superintendent and helped senior citizens by taking their garbage to the dumpster, helping them carry their groceries and shoveling snow. When he was old enough, he took on an after-school job working at the apartments as a helper to his grandfather.
Eventually it was time for Mike to make his way in the world. He started out as a helper, and then became an apprentice to a family friend who owned a plumbing company. Here he learned the nuts, bolts and washers of the plumbing and heating industry. His mentor’s most important piece of advice was never hesitate to ask questions. Mike asked and then synthesized all he learned. His willingness to continue learning has never ceased.
At the age of 22, Mike was among the youngest to take and pass the New Jersey master plumbing exam and the New Jersey business law exam. He went on to complete and to obtain a large number of trade specific certifications:
■ New Jersey new home builder
■ New Jersey home improvement
■ American Society of Sanitary Engineering certified
■ United Association medical gas installer
■ Track pipe CCS certified
■ Roth tank certified
■ Gastite certified
■ OSHA certified
■ Ward manufacturing certified
■ UA back flow prevention certified
■ ESCO Institute EPA universal licensed
■ New Jersey HVAC licensed
Mike’s drive to succeed in the world soon had him working on small projects for family and friends. At the age of 22 he obtained his Master Plumber’s license and he bought his first van. “It never felt good making customers wait until after work or the weekend for service,” he said. “To meet my customers’ needs and give them faster service, I decided it was time for me to go out on my own. I never looked back.”
He asked his sister Alexandra to join him in running the business. “I needed her to be the inside so I could continue to run and grow the outside with dedication and loyalty to my customers.” From the start Mike asked his new customers questions about the experience they had with other companies.
“I knew if I was there, it was because the other company did something wrong,” he said. “I was always amazed and shocked by what other companies do or simply just don’t do. My philosophy is to do what’s right, to treat the customer like a king.”
Mike has gone so far as to remove a part from his own home heating system to complete a repair in the dead of winter for a family with children so they could be warm for the weekend until the supply house reopened on Monday. His mantra is be kind, compassionate, loyal, honest, generous and conscientious.
Starting a new business is filled with challenges, but the biggest for Mike was Hurricane Irene, which flooded his first shop in 2011. His company was essentially homeless when he stopped by his regular plumbing supply store to find a large realtor’s sign on the door. Not one to stand idle, Mike called the realtor and closed the deal to lease the space. His business and his 10 employees had a new home.
His company began to thrive as satisfied customers spread the word about the good service they had received. To his ability as a serviceman, Mike added a knack for management.One of the skills of a successful businessman is to hire the right people. Mike is fortunate to have a talented wife, Jennifer, who joined Alexandra managing the inside of the business.
He is diligent in finding the right kind of technicians, looking for people who have his vision and match the company’s culture. They must be kind, pleasant, honest, sincere, genuine and likeable first; then Mike evaluates their technical abilities.
Much of the company’s success, and its ability to offer lower prices, come down to Mike maintaining a tight rein on the budget. That means keeping costs down without compromising quality service, and delivering the best products in the market. That’s why, although there are bigger companies in northern New Jersey, the HGTV network went to Lesco Plumbing and Heating to do the plumbing for a custom bathroom on one of its shows.
That’s why Lesco Plumbing and Heating has been featured in two well-known service company publications.
In the end, Mike takes the most pride out of helping clients with their needs and solving issues that were beyond other companies.
How Is Lesco Different?
We put the customer first. We know that sounds cliche, but at Lesco Plumbing, Heating & Cooling, we really do.
Incredible Office Staff
We work really hard to accommodate your schedule when making an appointment. We give you notice when our technicians are on their way.
The Best Technicians
Our technicians have been with us many years. They have all undergone background checks when hired. They treat your home with respect. They wear shoe booties and clean up after themselves. In fact, we bring our own brooms and vacuums and use our own garbage bags. Our techs are not commission based and won’t try to sell you any services you don’t need. We are known for getting problem solving and getting the job done right the first time.
Our technicians are highly trained and can repair all makes and models of furnaces, air conditioners, water heaters, etc. Their vans are fully stocked with parts so your problem can be fixed on the first appointment. We even have a parts runner who will deliver a part to your home if for some reason it’s not in the van.
We were built on word of mouth and we spend next to nothing on advertising so we are able to keep our costs low.
We use only the highest quality parts available on the market and we backup our work with written guarantees:
- Performance Guarantee – When the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a maintained temperature variance of no more than three degrees from your temperature selection to the actual temperature at your thermostat when you are heating or cooling your home. If the installation temperatures are not achieved, we will make any necessary modifications, repairs or replacements at no charge to you for a period of five years.
- Satisfaction Guarantee – Our installation technicians are the best in skill, attitude and workmanship. They will care for your home and complete the job with speed and precision. They will not wear shoes on your carpets. They will clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are drug-free. If, when they have finished in your home, they have not performed in accordance with these high standards, you don’t pay until you are satisfied with the results.
- 100% Money Back Guarantee – During the entire first year that you own your new system, if for any reason you are not 100% satisfied with the performance of the equipment, our service, or even our people, we will remove the system within 30 days of your request and cheerfully refund the entire amount of your investment.
Give Lesco a call when you need heating, cooling or plumbing help at (973) 937-7977.